Many patients first meet us in the hospital Emergency Room, when one of our doctors is called in to provide urgent treatment. After treatment, they follow up in our office. Other patients find us through other physicians’ referrals or simply word of mouth.

For details on office protocols, read our FAQs. For information about the cost of care, see the section on Insurance below.

FAQs

Emergencies:

A physician is available for emergencies 24 hours a day, seven days a week.

If you are in an emergency situation that cannot wait until normal business hours, proceed to your nearest emergency room. Our physicians will be contacted by the hospital.

Rx refill:

To refill a medication prescribed by our office, call your pharmacy and request that a refill be faxed to us at 512-391-1906 between 8am and 4pm.

Medical and billing records:

Records requested must be submitted in writing and accompanied by a signed release of information (ROI) form. Please note: There may be a fee for some records.

To obtain a copy of your records, fax your request and signed ROI form to 512-391-1906.

Disability forms:

Fax or mail us any disability paperwork for completion..

There is a $15.00 fee for completion of disability forms. We make every effort to complete forms as soon as is possible. Please note, the processing time is 7-10 business days.

Insurance information:

In-network

Your insurance coverage depends on your specific policy. Austin Skeletal Trauma Specialists is contracted (in-network) with the following insurance plans:

· Medicare · Blue Cross (HMO and POS) · Seton

If you are enrolled in an HMO plan (Health Maintenance Organization) or a POS plan (Point of Service), you must inform your primary care physician, and you may be required to obtain a referral for follow-up visits in our office. Call the number listed on your insurance card to determine your plan’s rules. If a referral is required from your primary care physician, please request it at least seven days in advance. We must have the completed referral on hand at the time of your visit.

Out-of-network

If we are not contracted (out-of-network) with your plan, you are responsible for any balance not reimbursed by your insurance.

Without a special authorization – a referral or an exception request – your insurance may only cover our services at the out-of-network rate. Our office team is happy to help you request a special authorization. It is your responsibility to verify the details with your insurance company.

For help requesting an authorization, contact us at 512-391-1751.

Billing Information:

Please direct all billing questions to:

Physicians Professional Billing
Phone: 877-937-7240

The office is open Monday - Thursday 9am-5pm, Friday 9am-12pm.